![]() FlexBooker said it is working further with Amazon to understand what happened.įlexBooker is an online booking and scheduling software used by brands such as GoDaddy and Chipotle. In response to the outage, FlexBooker said it worked closely with Amazon to restore a backup, and were able to restore operations within 12 hours. Credit card details and other payment card numbers were not accessed, as per the statement. The data taken from the servers included first and last names, email addresses and phone numbers, according to FlexBooker. In a post, the scheduling platform reported its account on Amazon’s AWS servers was compromised resulting in its “temporary inability to service customer accounts, and preventing customers from accessing their data”. "Bunnings uses third-party software platform FlexBooker for its click and collect services." At the end of 2021 and the start of 2022, appointment management business FlexBooker was hit by a vast attack that affected about three. We will not share your details with third parties. I have read and accept the privacy policy and terms and conditions and by submitting my email address I agree to receive the Digital Nation newsletter and receive special offers on behalf of Digital Nation, nextmedia and its valued partners. ![]() She said Bunnings takes the security of our customers’ and team members’ personal information very seriously, and will carry out a thorough investigation into this incident. ![]() Bunnings’ customers are not required to enter sensitive personal information through this provider, such as passwords, mobile numbers, or credit card information, so we are confident that none of these categories of customer data have been compromised." "The customer information shared through this third-party provider is limited to full name and email address only. We’ve also posted an update on our website regarding this incident." "And we’re reaching out directly to any customers whose name or email address may have been accessed. Scheduling platform FlexBooker had a portion of its customer data compromised after a data breach occurred on its AWS servers on December 23.Īccording to Leah Balter, Bunnings Chief Information Officer, "We are aware of a data security breach experienced by one of our third-party booking providers, which may include the data of some of our customers who have booked a timeslot when utilising our Drive & Collect service.īalter said the company is continuing to work with the third-party provider to further understand the details of how this breach occurred, and the processes being put in place to correct it. Bunnings customers who have used its ‘click and collect services are among 3.7 million people globally whose personal data have been involved in a breach.įor its part, Bunnings stressed that the risk to its customers was minimal as they were not required to enter sensitive personal information through this provider.
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